Privacy policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase on Frenchgeneraltrading’s website (the "Site").

Information We Collect

When you visit the Site, we automatically gather certain details about your device, including the type of web browser, IP address, time zone, and certain cookies that may be on your device. As you browse the Site, we also collect data about the pages or products you view, the websites or search queries that referred you to our Site, and how you interact with the Site. This automatically collected data is referred to as “Device Information.”

We collect Device Information through several methods, including:

  • Cookies: These are small files placed on your device that often contain a unique identifier. For more details about cookies and how to manage them, visit allaboutcookies.org.
  • Log Files: These files monitor actions on the Site and capture data like your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: These are electronic files used to log browsing activity on the Site.

In addition, when you make a purchase or attempt to purchase through the Site, we collect certain information such as your name, billing address, shipping address, payment details (including credit card information), email address, and phone number. This is referred to as “Order Information.”

For the purposes of this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information primarily to process orders placed on the Site. This includes completing payments, organizing shipping, and sending you invoices or order confirmations. Additionally, we may use this information to:

  • Communicate with you;
  • Evaluate orders for potential fraud or risk;
  • Provide you with information or offers about our products and services based on your preferences.

The Device Information we collect helps us identify risks and potential fraud (especially your IP address) and improves our ability to enhance and optimize the Site (for example, by generating analytics regarding customer activity and evaluating marketing effectiveness).

Sharing Your Personal Information

We share your Personal Information with third-party service providers who assist in the functionality of our services. For example, we use Shopify to operate our online store; you can review how Shopify handles your Personal Information by visiting their Privacy Policy. We also use Google Analytics to monitor user behavior on the Site; more information about Google's privacy policies is available here: Google Privacy Policy. If you'd like to opt out of Google Analytics, you can do so here: Google Analytics Opt-out.

Additionally, we may disclose your Personal Information when required by law, to respond to legal requests, or to safeguard our rights.

Do Not Track

Please note that we do not alter our data collection processes in response to "Do Not Track" signals from your browser.

Your Rights

If you are a resident of the European Union, you have the right to access the personal information we hold about you, and request corrections, updates, or deletions. To exercise these rights, please reach out to us using the contact information provided below.

We process your data to fulfill contractual obligations (such as processing your purchase) or for legitimate business interests. Your information may also be transferred outside of Europe, including to countries like Canada and the United States.

Data Retention

When you place an order on the Site, we retain your Order Information for record-keeping unless you request its deletion.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other legal, operational, or regulatory reasons.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to file a complaint or seek more information, please contact us at: [email protected].